http://justinche.wordpress.com/2007/10/23/the-evolution-of-business-service-management-part-1-defining-bsm/ software industry, service, management, saas, BSM, BPM, BAM, ITSM, ITIL, Justin Che Sat, 19 Jul 2008 15:09:17 +0000 http://wordpress.org/?v=MU