Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
http://i.i.com.com/cnwk.1d/html/itp/Opsware-IDC_ManagingOperationalChange_ITIL.pdf
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Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
http://i.i.com.com/cnwk.1d/html/itp/Opsware-IDC_ManagingOperationalChange_ITIL.pdf
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