BSM leader accelerates ITIL adoption through advanced service modeling and service management capabilities
CHARLOTTE, N.C. and MCLEAN Va. September 17, 2007 – Managed Objects, the Business Service Management Company, announced today a fast-track for companies looking to adopt Information Technology Infrastructure Library (ITIL) v3 service lifecycle best practices. Managed Objects Business Service Management (BSM) accelerates v3 implementation by seamlessly integrating existing IT infrastructure management tools into one complete real-time service-driven solution. For companies just starting on an ITIL project, or for those that have already implemented ITIL v1 or v2 projects, Managed Objects provides its customers with true business and IT integration — with tangible results measured in as little as 90 days.
ITIL v3 represents a fundamental paradigm shift over previous ITIL versions that focused mostly on optimizing operational processes. Instead, ITIL v3 places increased emphasis on how IT organizations manage IT services within their companies. By integrating the concept of a “service lifecycle” and removing process silos, ITIL v3 introduces the next level of IT process maturity – that of managing the IT infrastructure by managing the services IT delivers – not just the IT components themselves. In taking this approach, ITIL is now squarely positioned as a strategic initiative for IT Executives who seek to more closely integrate the IT organization into the goals of the company.
“We told you it was all about the service,” said Siki Giunta, President and CEO for Managed Objects. “Managed Objects has been delivering on the service-centric principles of ITIL v3 for the last ten years. Our customers know first-hand the value that a service strategy brings to IT and business integration. They’ve used our technology to build off their existing investments and automatically create flexible service models that map seamlessly into their ITIL process initiatives. Even in complex IT environments, this approach can significantly accelerate ITIL implementations – not only for ITIL v3 adopters, but also for companies with ITIL projects already underway.”
In its latest release since 2004, ITIL v3 provides valuable “how-to” guidance with an emphasis on delivering a service-based IT ecosystem architected around a Configuration Management System (CMS). The CMS is the foundation of supporting a complete service lifecycle.
“Managed Objects’ architecture, which maps perfectly to ITIL’s CMS, provides a complete solution that integrates data from existing ITIL projects and IT tools — then correlates that data through a role-based service view,” said Dustin McNabb, Vice-President of Marketing. “With Managed Objects, companies can easily deliver to IT and business users alike key CMS components including the CMDB, Knowledge Processing Layer, or Presentation Layer capabilities.”
Moreover, contrary to popular belief, it doesn’t take years to reach IT and business integration or achieve measurable value from ITIL adoption. Managed Objects customers manage risk and business impact today and enjoy significant ROI benefits in 90 days, or less.
“Most Managed Objects customers can go from drawing board to production cut-over in a matter of weeks, not months or years,” said McNabb. “That’s because our solutions are designed to easily integrate with any Information Integration Layer data – out of the box. Managed Objects’ automated service modeling, powerful analytics and unique service visualization give IT organizations the most accurate and complete real-time service management system available today.”
ITIL certified experts will present and demonstrate Managed Objects integrated support of ITIL v3 at this year’s itSMF USA Fusion ‘07 conference in Charlotte, NC from September 16th through the 19th. itSMF attendees can visit Booth #513 to learn more about Managed Objects’ fast-track to ITIL adoption.
About Managed Objects
Managed Objects is the Business Service Management Company. Companies use our solutions to more effectively monitor, manage, and model their IT enterprise. Our unique service perspective overlays existing management tools so complex IT infrastructures can be managed, not as a set of components, but rather as the set of services that IT delivers to the business – services like order processing, e-commerce, online trading, or email. Companies that use Managed Objects realize measurable improvements in IT service quality, cost savings, and increased IT responsiveness.
A venture-backed company headquartered in McLean, VA, with operations in the U.S., Europe, and Asia Pacific, Managed Objects is consistently acknowledged by leading industry analysts as well as industry leaders like AIB, CSC, Credit Suisse, DISA, Fidelity Investments, JPMorganChase, Progress Energy, Verizon and other global organizations who rely on Managed Objects BSM technology. For more information, visit www.managedobjects.com.
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